Unsure of Where to Start? Here a Directory to Some of Our Resources that Might Help Answer Your Questions

How Accurate are the Colors?

We portray the colors on the site to the best of our ability. However, colors will vary from time to time. On the web, colors and certain textures cannot render properly on your computer monitor. This is why we suggest that you order free samplesbefore you place your order.

Free Samples, Tell Me More!

Like we said before, we encourage our customers to get samples prior to their order. This will allow you to check over the beauty of our colors, feel the fabric, and confidently decide what color shades will look absolutley marvelous in your room. To get your samples, visit our free samples page (link to this page). We can fit up to 10 samples in each envelope!

How Long Does it Take to Make My Shade?

Here at Symphony Shades, we try and fill our orders as quickly as we can. Due to the fact that we make our shades by hand, the production time takes around 7-10 business days. If you have a special request for your shade that’s outside of our normal production process, this order could take over a week to complete.

Do You Charge Sales Tax?

For orders in the state of Vermont we charge a 6% sales tax in all towns and cities except for: Bondville, Burlington, Dover, Killington, Manchester, Middlebury, Rutland Town, South Burlington, Stratton, Winhall, and Williston. We may collect an additional 1% sales tax which is dependent on what town you reside in. If for some reason this tax doesn’t initially appear on your order, we will charge your credit card. We will not charge sales tax to any other states outside of Vermont.

What Are Your Payment Options?

Before we create your custom cellular shade, we must have payment. Symphony Shades accepts Discover, MasterCard, Visa, American Express and PayPal payments.

All of the payment data that is transferred over our system is safe, secure and encrypted. If you want to order over the phone with the assistance of a customer representative, you’re welcome to do so. Orders that are taken over the phone will require written verification on your end before we send your order through to production. Written verification can be done via E-mail, FAX or snail mail.

Can I Clean My Shades?

Yes, you can! Our shades have been designed to be durable and easy to clean, they are also astatically pleasing. While they are built to repel dust, occasionally they will need cleaning to keep them looking good. Light filtering shades can be fully submerged in water to be washed. Blackout shades can be spot-treated. To get more information on how to clean our shades, check out our how to clean shade page.