Warranty

Congratulations on your purchase of our premium, custom-made cellular shades! When you order from SymphonyShades.com, you receive a product that’s made with the utmost craftsmanship and care. Your cellular shades are an investment for the long-term and we’re there to make sure you receive phenomenal value for years to come!

As you read through our warranty, you might notice there’s something missing… and you’ll be happy it is!

Where, oh where, is that exclusion for “normal wear and tear”? Everybody has one of those, right? But doesn’t that essentially mean if you use your shade, it’s not warrantied? We want you to use your shade. Isn’t that the point of having it? So use it to your heart’s delight. We’ve got you covered!

But hey, we can’t warranty everything.  Did your cat scale your shades trying to catch that ever-elusive moth? Did your “helpful” relative “install” your shades using a chainsaw and duct tape?  Did a paintball competition break out while you were away for the evening? Some things are a wee bit out of our control, and while we can’t include every conceivable situation in our warranty, we’ll still help you out with a deep-discount replacement shade when we can’t!

Without further ado, here’s the warranty everyone’s talking about. At least they should be!

RESIDENTIAL LIMITED LIFETIME WARRANTY

Updated September 4, 2018

SymphonyShades.com warrants that its window treatments will be free from defects in materials and workmanship for as long as the original residential purchaser owns the product.

This warranty does not include any conditions or damages resulting from accidents, alterations, misuse, or abuse.

This warranty does not cover minor variations in fabric color. Some fading or discoloration of any fabric over time is to be expected and is not covered under warranty.

Please do not attempt to repair your shade. Self-repair will void this warranty.

ELIGIBILITY: SymphonyShades.com warranties only shades purchased directly from SymphonyShades.com. For shades purchased elsewhere, please contact the seller for warranty information. Warranty applies to the original purchaser and is not transferrable.

OBLIGATIONS:

  • What we need from you: Your name, address, date of purchase, and a description of the shade (size, color). That’s it!
  • What we commit to you: We will repair or replace (at our discretion) your warrantied shade once it’s returned for inspection. Sorry, we do not supply parts to clients  – it’s best for everyone if we tackle the repair!

COVERAGE:

  • Operational cords are warrantied for 10 years from the date of purchase.
  • Fabric delamination is warrantied for 7 years from the date of purchase.
  • Motorization components are warranted for 5 years from the date of purchase.
  • All other shade components and brackets are warrantied for the life of the product.
  • Shipping costs within the contiguous U.S.A. are covered in both directions by SymphonyShades.com for the first year after purchase, excluding claims related to the Measuring Safeguard program. All other shipping costs are the responsibility of the purchaser.

This Warranty is exclusive and in lieu of all other obligations, liabilities or warranties. In no event shall SymphonyShades.com or its licensed fabricators or distributors be liable for incidental or consequential damages, or for any other damage, loss or expense, cost or fee associated with such damage. In some states, exclusions for incidental or consequential damages are not allowable. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Policy is subject to change without notice.

This limited warranty is exclusive of commercial use. This limited warranty supersedes any previous versions. All sales are final, and refunds are not available. Discontinued products and components are not covered under this warranty.

KEEP THIS CERTIFICATE AND YOUR ORDER CONFIRMATION FOR YOUR RECORDS!